Your Privacy at TrainSmartly

TrainSmartly Labs Inc., a corporation organized under the laws of Ontario, Canada ("TrainSmartly," "we," "us," or "our"), builds tools that help you plan workouts, log meals, and track progress. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our websites, join the waitlist, or use our mobile and web applications (collectively, the "Services"). By accessing the Services, you agree to this Policy and our Terms of Use.

1. Information We Collect

We collect information in the following ways:

a. Information you provide

• Account and profile details such as name, email address, password, demographic info, waitlist responses, and preferences.
• Content you submit, including workouts, exercises, nutrition logs, progress photos, notes, goals, ratings, messages, and feedback.
• Support requests, survey responses, contest entries, or other communications with our team.

b. Information collected automatically

• Device and technical data (IP address, device identifiers, operating system, browser type, language, mobile carrier).
• Usage analytics such as pages viewed, features used, time spent, referrer URLs, app interactions, and crash diagnostics.
• Cookies, local storage, pixels, and similar technologies to remember preferences and understand engagement.

c. Information from integrations and partners

• App store subscription status, wearable or health device data, single sign-on details, or other information you permit us to receive through connected services.
• Publicly available sources or marketing partners that help us maintain accurate records or reach interested users.

d. Aggregated and de-identified data

We may create aggregated or de-identified data from personal information. This data is not reasonably capable of identifying you and may be used for product insights or shared for business purposes without further notice.

2. How We Use Information

We use personal information to:

• Provide, personalize, and maintain the Services, including workout recommendations, nutrition insights, syncing, and feature development.
• Process sign-ups, subscriptions, payments, beta invitations, and customer support requests.
• Communicate with you about updates, security alerts, surveys, promotions, and important notices.
• Research and analyze usage trends to improve performance, train algorithms, and develop new offerings.
• Detect, investigate, and prevent fraud, abuse, harassment, or other harmful activity.
• Enforce our agreements, comply with legal obligations, and protect the rights, safety, and property of TrainSmartly, our users, or the public.
• Fulfill any other purpose described at the time of collection or with your consent.

3. Legal Bases for Processing (EEA/UK Users)

Where required, including under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), we process personal information based on: (i) performance of a contract (providing the Services you request), (ii) legitimate interests (analytics, product improvement, marketing to existing users, protecting security), (iii) compliance with legal obligations, and (iv) consent (for example, when you opt into marketing communications or connect third-party integrations). You may withdraw consent at any time, subject to legal or contractual restrictions, and we will inform you of any consequences of doing so.

4. How We Share Information

We do not sell your personal information. We may share it as follows:

• Service providers. Carefully selected vendors that host infrastructure, provide analytics, email delivery, customer support, payment processing, fraud prevention, or other operational support under contractual safeguards.
• Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business, provided the recipient agrees to protect personal information consistent with this Policy.
• Legal and safety. When required by law or subpoena, to comply with law-enforcement requests, enforce our agreements, or protect the rights and safety of TrainSmartly, our users, or others.
• With your direction. When you connect third-party apps, share content with coaches or friends, or otherwise request we share information.
• Aggregated insights. We may disclose anonymized or aggregated insights that do not identify individuals.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we will delete or anonymize it. You may request deletion sooner using the contact details below; we will honor those requests consistent with applicable law.

6. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, secure development practices, and employee training. No system is 100% secure. Please use a strong password, keep your credentials confidential, and let us know immediately at info@trainsmartly.ca if you suspect unauthorized access.

7. International Transfers

We may process and store information in Canada, the United States, and other countries where we or our service providers operate. When personal data is transferred outside of Canada, the EEA, UK, or Switzerland, we implement appropriate safeguards such as contractual protections or other lawful mechanisms to ensure your information remains protected.

8. Your Rights and Choices

• Access and correction. You can review and update account information within the Services or by contacting us.
• Deletion. You may request deletion of personal information. Certain data (for example, required for legal compliance) may be retained in backup archives.
• Marketing preferences. Opt out of promotional emails by following the link in those communications. You will still receive transactional or security notices.
• Cookies and tracking. Adjust browser settings to refuse cookies or use available opt-out tools for analytics providers. Blocking cookies may affect some features.
• Canadian privacy rights. Residents of Canada may request access to, correction of, or deletion of personal information that we hold, and may withdraw consent to optional uses of data, subject to legal or contractual restrictions. Contact us to make a request and we will respond within the timelines required by Canadian privacy law.
• EU/UK/Swiss data subject rights. You may object to processing, request restriction, or exercise data portability. Contact us to submit a request and we will respond within the time required by law.

9. Cookies and Analytics

We use cookies and similar technologies for authentication, remembering settings, understanding usage patterns, and measuring campaign performance. Third-party analytics providers (such as product analytics or crash reporting tools) may set their own cookies or collect information as described in their privacy policies. You can opt out of certain analytics by using platform-provided controls or emailing us.

10. Third-Party Links and Features

The Services may include links or integrations with third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. Review their policies before providing personal information or enabling integrations.

11. Children’s Privacy

TrainSmartly is not directed to children under 13 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will take appropriate action.

12. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will provide notice through the Services or by other reasonable means. Your continued use of the Services after the effective date of an updated Policy constitutes acceptance of the changes.

13. Contact Us

To ask questions, exercise privacy rights, or appeal a decision, contact us at info@trainsmartly.ca